Ordering Information

Before placing an order, please be sure to read our policies.

Placing Orders

You are free to browse our products and add them to the shopping cart. When you are ready to check out, click on "View Cart" at the left side of every page. We ask that you review your order carefully prior to submission, as it may not be modified once submitted.

Order Confirmation

Upon successfully placing an order, you will receive an order confirmation email that states the list of products you have purchased. Please remember to provide us with a valid email address! If you do not receive any confirmation, please send me an email for more information.

Payment Options********

We accept American Express, Discover, MasterCard and Visa through PayPal, our preferred payment service due to its high security on online transactions. You do not need to have a PayPal account. All prices are in U.S. dollars.

Sales Tax

We are required to collect local sales tax from California residents, as well as on orders that ship within California. Current sales tax is 8.5% in San Francisco, California. Sales tax does not apply to orders that ship outside of California.

Order Updates*********

If one or more products in your order are out of stock, you will receive the message "Out Of Stock" in the cart window. In the rare case in which a product is out of stock after you have placed the order, we will contact you immediately.

Shipping Information

We guarantee that all orders are shipped within two (2) business days of order date, subject to payment confirmation through PayPal. However, to ensure that you will not wait long to enjoy our products, we make every attempt to ship all in-stock items as soon as possible once your order is received. It may be possible that your order ships within one business day. If there is any unforeseen delay to your order, you will be notified as soon as possible.

During high volume holiday seasons, we guarantee that your order ships within three (3) business days of order date.

Be rest assured that we carefully inspect all of our merchandise before shipping it to you. We want to make sure that you get only the best from us!!

Changes to Orders

Since we have developed our system to ship orders as soon as possible, an order cannot be changed once it is submitted to our processing and shipping departments. If you would like to add to an order, please place a new order. If you entered an invalid address and your order is returned to us as undeliverable, it will be treated as a return and restocking fees will likely apply. Any reshipment will result in additional shipping charges.

Delivery Times

We work with United States Postal Service (USPS) to provide the most cost-effective shipping throughout the United States. Because we individually review delivery options for each and every order to find you the quickest, most inexpensive solution, items that are ordered together may not necessarily be shipped together.

Estimated delivery time to destinations within the United States (including Alaska and Hawaii, but not APO/FPO addresses) through USPS priority mail is 3 - 5 business days.

Note:

• Above estimate apply to orders placed before 12:00 noon (Pacific Time).

• USPS delivery service is not available on Sundays and public holidays.

Return Policy

We have a 30-Day Satisfaction Guaranteed Return Policy. If you are not satisfied with your order, we will gladly take care of it for you!

Return Request

To ensure that the return process is handled promptly, you must obtain a Return Authorization Code (RA#) before returning your order to us. Once you decide that you need a return, preferable within 14 days of receipt to ensure that your return is valid, email your request to shivani@myowlbarn.com with (1) Order Number, (2) Buyer Name, (3) Item(s) to be returned, (4) Reason for return.

You will receive an RA# within 2 business days of your request. Items returned without an RA# will not be accepted. Kindly note that all return packages must be received within 30 days of the original delivery date. If you have not heard from us after the specified time frame, your request may not have reached us. Please email us again.

Returning Merchandise

Enclose a printout of the email, the original packing slip and the merchandise with all original tags in the return package. Label the package clearly with the RA#. Buyers are responsible for all shipping charges, including shipping cost of returning the merchandise and any shipping fees in the case of an exchange.

All merchandise must be returned in its original, saleable condition. Merchandise that are used, altered or damaged will be refused, discarded or returned to buyer at buyer's expense.

We reserve the right to refuse any request or return packages that are received beyond the 30-day guarantee period.

Refund Process

Once a return package is received, it may take up to 10 business days to process the refund. All refunds are subject to a 20% restocking fee, unless the merchandise is defective or there was some error on our part. The restocking fee will be applied to the price of the merchandise and the associated taxes whenever applicable. Shipping is non-refundable.

Refunds will be credited back to your original method of payment. Please allow up to two billing cycles for the credit to appear on your account statement. You can always contact us to check on your refund status.